Contrary to common perceptions, “software process improvement” is not synonymous with or limited to well-known branded broad-based formal initiatives which tend to involve considerable overhead expense and delay before benefits materialize, if indeed they ever do. Alternative low-overhead techniques offer considerable advantages because they are more likely to be implemented, generally provide ...
Testing is our primary means of controlling system/software risks. Virtually every testing authority explicitly states something to the effect that testing should be in proportion to the amount of risk—the greater the risk, the more testing is needed. For example, the IEEE SWEBOK software engineering body of knowledge section on Software Testing says “testing must be driven based on risk, i.e., ...
Randall L. Englund, NPDP, CBM, Englund Project Management Consultancy
Creating a project office may be the “in thing” to do. It is also fraught with perils. A goal may be to implement a project office as a vehicle for organizational change. The first step, then, is to discover the processes necessary to lead organizational change and create the conditions that will enable change. This time is ...
When Google created Android as an open source platform, it allowed any and all developers to modify it as they see fit. In addition, some smartphone carriers include pre-installed software on their devices. As a result, there are a number of Android variations across the different makes, models and carriers of smartphones and tablets.
If fragmentation really is a problem for everyone
How ...
The next wave of mobility is coming at us in the form of mobile applications. If your organization is serious about enabling its employees with mobile applications, it needs a way to select, distribute, and manage those applications.
The provisioning and management of telecommunications, network and wire- less assets continue to be a challenge for companies. The expenses related to the assets are rarely managed centrally, or consistently, within companies and across departments. Studies have shown that companies of all sizes can benefit from using TEM applications or transferring the management of tele- com expenses to TEM ...
Creating an Environment for Successful Projects guides its readers to construct an environment in which projects are more successful. Its contribution fills the void for advanced project managers and managers of project managers on how to develop project management as an organizational practice. The Second Edition adds to the foundation provided by the project management body of knowledge by ...
Case Study – Knowledge Management Through Project Reviews Randall L. Englund Alfonso Bucero
Chapter Ten of Project Sponsorship addresses a sponsor's role in developing a
learning organization. The process starts with doing project reviews and taking action on the findings. It also requires developing the means to be effective in a political environment. The chapter presents a process to develop ...
A management review revealed legacy leasing systems that are not performing anywhere close to a minimum acceptable level of operational excellence. Major deficiencies in the broad areas of lease booking, lifecycle management, invoicing, and lease information accuracy have so severely crippled the core business that transaction infrastructure can reliably be traced as a major root cause impacting ...
For the purpose of this white paper, enterprise and consolidated reporting in the contact center refers to both standardization of contact center data and cross- functional reporting. The contact center data can be from multiple contact centers operating as different business units technologically. The cross-functional reporting can be from multiple customer contact channels with technology that ...
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